During peak season (October 15, 2025 - January 14, 2026), shipping rates will increase slightly due to high demand.
Shipping Coverage
Continental US (48 States)
- Standard: 3-5 business days
- Expedited: 1-3 business days
Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam
- Standard: 5-10 business days
- Expedited: 3-6 business days
- Additional remote area fees may apply
Processing & Cutoff Times
- Order Processing Schedule:
- Monday-Friday before 2:00 PM PT: Same day processing
- Monday-Friday after 2:00 PM PT: Next business day processing
- Saturday-Sunday orders: Monday processing
- Federal holidays: Next business day processing
Expedited orders placed after 2:00 PM PT are processed the next business day, which affects the total delivery time.
Order Tracking
Once your order is shipped, you will receive:
- Email confirmation with tracking number within 24 hours
- Real-time tracking link for shipment monitoring
- SMS updates for delivery status (if opted in)
- Delivery confirmation with photo proof (where available)
- Tracking information remains available for 90 days
Packaging
- All orders ship in unmarked, discreet packaging
- Products are professionally packed to prevent transit damage
- Multiple items may be consolidated into fewer packages when possible
- Eco-friendly packaging materials used whenever available
Important Delivery Notes
Standard Delivery (3-5 Business Days)
- Most economical option
- Delivered during regular business hours
- Signature not required for most deliveries
Expedited Delivery (1-3 Business Days)
- Priority handling and shipping
- Earlier delivery window (typically by 8:00 PM)
- Real-time tracking with more frequent updates
Delivery Times May Be Extended Due To:
- Peak season (November-December holidays)
- Major sales events (Black Friday, Cyber Monday)
- Severe weather or natural disasters
- Incorrect or incomplete addresses
- P.O. Box deliveries (standard shipping only)
Damaged, Lost, or Missing Items
Report Issues Within:
- Damaged items: 7 days from delivery
- Lost packages: 7 days after expected delivery date
- Missing items from package: 7 days from delivery
Required Information:
- Order number
- Photos of damaged items and packaging
- Description of the issue
Resolution Options:
- Replacement shipment at no cost (shipped via standard shipping, 3-5 business days)
- Full refund including shipping fees
- Partial refund for damaged items
Replacement Shipments:
- All replacement orders are processed within 24 hours
- Shipped via standard shipping (3-5 business days) at no additional cost
- Expedited shipping available upon request for an additional fee
- Tracking information provided once replacement ships
Claims Not Eligible for Compensation:
- Package marked as delivered by carrier
- Claims filed after 90 days
- Incorrect address provided at checkout
- Refused or returned packages
Returns & Exchanges
30-Day Return Policy
- Unopened items in original packaging
- Return shipping label provided for defective items
- Free returns for wrong or damaged items
- Customer pays return shipping for change of mind
Return Processing Time:
- Return label generation: Within 24 hours
- Refund processing: 5-7 business days after receipt
- Original shipping fees: Non-refundable except for defective items
Exchange Process:
- Exchanges processed as new orders
- Shipped via standard shipping (3-5 business days)
- Original item must be returned first
- Expedited shipping available for additional fee
Holiday Shipping Schedule
During peak season (November 15 - January 15):
- Standard Shipping: Add 1-2 business days
- Expedited Shipping: Add 1 business day
- Earlier order cutoff: 12:00 PM PT for same-day processing
Customer Service
Contact Us:
- Email: support@oscoo.com
- Phone: +86 0755 28790014 (Mon-Fri, 9 AM - 6 PM PT)
- Response Time: Within 24 hours on business days
Last Updated: Sep 17, 2025
Note: This shipping policy is subject to change without prior notice. Please check our website for the most current version. By placing an order, you agree to all terms outlined in this policy.
