We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may
return it within 30 days of delivery for a refund.
Refund Eligibility
Eligible for Full Refund:
- Unopened products in original packaging
- Defective or damaged items (photo evidence required)
- Wrong items shipped
- Items not delivered within 15 business days of order placement
- Opened products in resellable condition
- Products with intact packaging and all accessories included
- Returns made within 30 days of delivery
- Products returned after 30 days
- Items with obvious signs of use or damage caused by customer
- Products without original packaging or missing accessories
- Custom or personalized items
How to Request a Refund
- Contact Us: Email support@oscoo.com with your order number and reason for return
- Receive Approval: We'll review your request within 24 hours
- Ship Item Back: We'll provide a return shipping label (free for defective items)
- Get Your Refund: Refund processed within 5-7 business days after we receive the item
Refund Processing
- Processing Time: 5-7 business days after receiving the returned item
- Refund Method: Original payment method
- Shipping Costs:
- We cover all shipping costs for defective/wrong items
Special Cases
Damaged During Shipping
- Report within 7 days of delivery
- Provide photos of damaged item and packaging
- Full refund or replacement offered
Lost Packages
- If tracking shows "delivered" but you didn't receive it, we'll investigate with the carrier
- Investigation takes 3-5 business days
- Refund or replacement issued if package cannot be located
Customer Service
Contact Us:
- Email: support@oscoo.com
- Phone: +86 0755 28790014 (Mon-Fri, 9 AM - 6 PM PT)
- Response Time: Within 24 hours on business days
Last Updated: Sep 17, 2025
