Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may

return it within 30 days of delivery for a refund.

Refund Eligibility

Eligible for Full Refund:

Unopened products in original packaging
Defective or damaged items (evidence required — see below)
Wrong items shipped
Items not delivered within 15 business days of order placement

Claiming a defect? Include the following with your request:

For physical damage or malfunction: photos or a short video showing the issue
For performance issues (e.g., transfer speeds): a benchmark screenshot (such as CrystalDiskMark) and your PC or motherboard model

Note: transfer speeds are often capped by your device's port — for example, a USB 3.2 Gen 1 or Gen 2 port limits any drive to ~500 or ~1,000 MB/s. Port limitations are not product defects.

Eligible for Partial Refund (85% of purchase price):

Opened products in resellable condition
Products with intact packaging and all accessories included
Returns made within 30 days of delivery

Not Eligible for Refund:

Products returned after 30 days
Items with obvious signs of use or damage caused by customer
Products without original packaging or missing accessories
Custom or personalized items

How to Request a Refund

Contact Us: Email support@oscoo.com with your order number and reason for return
Receive Approval: We'll review your request within 24 hours
Ship Item Back: Once approved, ship the item with any tracked shipping service to the return address we provide. We do not issue prepaid return labels at this time. For confirmed defective or wrong items, we will reimburse your return shipping cost (standard ground service, up to $15 per order — shipping receipt required), issued together with your refund.
Get Your Refund: Refund processed within 5-7 business days after we receive the item

Refund Processing

Items returned as defective but tested working will be processed as standard opened returns (85% refund, shipping not reimbursed).

Processing Time: 5-7 business days after receiving the returned item
Refund Method: Original payment method
Shipping Costs:

- Original shipping fees are non-refundable for change-of-mind returns
- For confirmed defective or wrong items, return shipping is reimbursed (standard ground, up to $15 per order, receipt required). For all other returns, return shipping is paid by the customer.

Special Cases

Damaged During Shipping

Report within 7 days of delivery
Provide photos of damaged item and packaging
Full refund or replacement offered

Lost Packages

If tracking shows "delivered" but you didn't receive it, we'll investigate with the carrier
Investigation takes 3-5 business days
Refund or replacement issued if package cannot be located

Customer Service